linh Linh

Coordinated volunteer tourism tours in ethnic minority communities using a sustainable development model. Led ~10 tours with NPS >4.7 and coordinated ~20 tours with NPS >4.0.

Coordinated tour operations and customer experience across ~10 tours with NPS > 4.7 and ~20 tours with NPS > 4.0. Managed coordination logistics, customer care, and onboarding support for new clients using CRM tools.

Consulted 200+ businesses on digital transformation to drive operational efficiency and improve profitability. Managed CRM, lead allocation, and end-to-end sales pipeline tracking from needs analysis and demos through proposals, closing, and project tracking.

Consulted 200+ businesses on digital transformation and sustainable tourism models by developing 15 project briefs and proposing scalable solutions. Approached 170+ potential partners, generated ~2.8 billion VND revenue, and supported end-to-end sales pipeline tracking using CRM.

Managed 70+ business clients and closed 99 contracts worth ~780 million VND while supporting CRM management and customer experience (NPS). Planned logistics and coordinated conferences and events, including 10+ mini events and Youthspeak Forum (50 attendees).

Managed 70+ business clients and closed 99 contracts worth ~780 million VND, while assisting client onboarding and CRM support to improve customer experience. Planned and executed 10+ events (including conferences) with 100+ attendees and ran mini events with 50+ participants.

Approached 170+ potential partners for web/app development needs and developed sustainable tourism models aligned to community uplift. Prepared 15 project briefs, negotiated revenue, and contributed to ~2.8 billion VND in total revenue.

Led consultative client sales, prospecting 100+ leads and closing 3 contracts totaling ~60 million VND. Supported customer onboarding and after-sale service, and helped map and implement operational processes with the delivery team.

Prospected 100+ leads and closed 3 contracts with revenue exceeding 60 million VND. Provided guidance to new customers and supported post-sale service delivery.

Recruited, trained, and led ~20 mentors/guides and delivered sales and event operations. Generated over 290 million VND in revenue, standardized sales processes, built partnerships with ~30 stakeholders, and mentored 12 leaders through recognition events (>120 attendees).

Recruited, trained, and led ~20 mentors/guides, standardizing sales processes and delivering core service values under strict adherence to program requirements. Led sales to generate over ~290 million VND revenue and maintained partnerships across ~30 stakeholders including local authorities and transport providers.

Grade: First Class Honor (GPA 3.8)

Earned a Bachelor of Business Administration at Greenwich University Vietnam. Graduated with First Class Honor (GPA 3.8).