John Nguyen
@johnnguyen
Experienced operations manager with a strong background in partnerships.
What I'm looking for
With over a decade of experience in operations and partnerships, I have honed my skills in managing teams, developing strategic initiatives, and driving business growth. As an Operations Manager at Quarter Master, I successfully led a team to achieve a remarkable 90% customer satisfaction score while implementing effective digital outreach strategies that resulted in acquiring 10 B2C clients monthly.
My tenure at Miss Universe Vietnam as a Partnerships - Key Accounts Manager allowed me to excel in creating impactful marketing materials and securing over USD4 million in sponsorships. I take pride in my ability to forge strong relationships with stakeholders across various sectors, ensuring mutual success and collaboration. My entrepreneurial spirit was evident as a Co-Founder of Visit Nha Trang, where I worked closely with local authorities to align our NGO's mission with sustainable tourism objectives.
Experience
Work history, roles, and key accomplishments
Operations Manager
Quarter Master
Sep 2018 - Jul 2022 (3 years 10 months)
Managed customer service representatives, achieving a 90% CSAT score on Zendesk. Developed a supplier database and created a gig-economy marketplace platform, acquiring 10 B2C clients monthly through digital outreach.
Partnerships - Key Accounts Manager
Miss Universe Vietnam
Jul 2015 - Mar 2018 (2 years 8 months)
Oversaw design and production of marketing materials, achieving $4 million in sponsorships. Developed strategic partnerships with various stakeholders in the media and production sectors.
Co-Founder
Visit Nha Trang
Jun 2014 - May 2016 (1 year 11 months)
Drafted the Charter of Rights and achieved an onboarding rate of 2 new members monthly. Collaborated with authorities to align NGO missions with sustainable tourism objectives.
Assistant to the General Manager
Diamond Bay Resort & Spa
May 2009 - Jun 2015 (6 years 1 month)
Drafted internal documents and provided interpretation services. Liaised between department heads and the GM to enforce policies and resolve guest complaints.
Intern
Hoan Cau Group
Sep 2006 - Jul 2008 (1 year 10 months)
Provided meeting minutes and conducted competitive research for real estate projects, contributing to the differentiation of prospective developments.
Education
Degrees, certifications, and relevant coursework
John hasn't added their education
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