Yaqing Qi

Led offline retail customer-experience and store-operations design for nationwide projects, covering layout, merchandising, equipment, purchase flows, service touchpoints, and operating standards. Delivered CX planning for 7 new stores and 6 remodels while balancing budget, schedule, quality, and operational needs.

Owned operations readiness for 17 large stores nationwide, including store-operations design and SOP setup to ensure efficient openings. Controlled project budget, quality, and timelines, leading cross-functional teams to achieve 100% high-quality delivery and drive 100+ CX and cost-efficiency initiatives.

Drove national launch planning and pilot optimization for an IKEA Tmall flagship, improving GMV, customer experience, and operating efficiency. Integrated IKEA and Tmall resources to build the O2O business flow from 0 to 1, increasing conversion and average basket size.

Optimized as-is SOP and improved store operations for special-price areas and overall sales floor management to raise customer experience and sales performance while reducing product turnover costs. Managed quality incidents by coordinating with the supply chain, protecting brand image, and establishing quality-control best practices.

Supported a Tanzania overseas project with procurement, interpreting/foreign affairs coordination, logistics, and laboratory scheduling. Optimized procurement strategy to save 10% costs and received positive feedback from contractors and the client.

Earned a B.A. in English Language & Literature at Shanghai International Studies University (2007–2011).