Open to opportunities

Chenxi Zheng

@chenxizheng

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Data-driven Amazon operations specialist with strong customer management skills.

China

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What I'm looking for

I am looking for a role that fosters growth, values data-driven decision-making, and encourages collaboration.

As an Amazon Operations Specialist, I have successfully optimized product lines and managed customer relations, significantly improving sales and customer satisfaction. My experience includes reducing refund rates from 8.6% to 3.4% and increasing quarterly sales by 23% through strategic decision-making and effective negotiation.

With a strong foundation in data analysis, I have analyzed over 20,000 data points to enhance advertising strategies, achieving a 30% increase in ROI. My ability to collaborate with cross-functional teams has led to the successful implementation of innovative solutions, such as real-time dashboards and automated workflows, which improved departmental efficiency by 30%.

Experience

Work history, roles, and key accomplishments

Amazon Operation Assistant

Saivian Technology Co., Ltd.

May 2024 - Jul 2024 (2 months)

Optimized PPC campaigns for Amazon product lines, achieving a 12% ACOS and a 30% increase in ROI. Collaborated with KOLs to drive traffic, resulting in a 23% sales increase. Streamlined processes and improved departmental efficiency by 30%. Managed customer issues and administrative tasks effectively.

Data Analysis Keyword Research Cross Channel Marketing Budget Management Customer Service Process Optimization Team Collaboration

Testing Engineer

Shenzhen Longsys Electronics Co., Ltd.

Jul 2023 - Mar 2024 (8 months)

Designed a sample tracking system that reduced administrative errors by 90% and saved over 200 hours annually. Trained team members on new tools, enhancing cross-departmental efficiency by 25%. Analyzed test data to propose solutions that decreased defect rates by 15%.

Process Optimization Data Analysis Training Problem Solving System Design Team Collaboration Quality Control Documentation Management Technical Support

Basketball Team Captain

Campus Basketball Team

May 2022 - Apr 2023 (11 months)

Led the basketball team, resolving conflicts and enhancing team cohesion. Developed skill-building programs that significantly improved player performance. Coordinated inter-collegiate matches and secured funding for events, fostering community engagement.

Conflict Resolution Team Leadership Event Coordination Community Engagement Communication Mentorship Strategic Planning Collaboration Performance Analysis

Education

Degrees, certifications, and relevant coursework

Guangdong University of Technology

Bachelor of Engineering, Optoelectronic Information Science & Engineering

2020 - 2024

Studied Optoelectronic Information Science & Engineering, focusing on the principles and applications of optoelectronics, including the design and development of optical devices and systems.