Open to opportunities

Lindsay Thomas

@lindsaythomas

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Multilingual operations coordinator with education and outreach experience.

United States

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What I'm looking for

I seek a mission-driven role overseeing program operations or outreach where I can apply compliance, database management, and multilingual communication to improve program quality and community impact.

I am a multilingual operations professional with a background in placement operations, education, and nonprofit outreach. I combine strong administrative systems experience with hands-on program delivery to ensure compliance, quality, and positive participant experiences.

In my current role I monitor DoS compliance areas, maintain accurate Salesforce records, and track safety and non-compliance trends to recommend proactive improvements. Previously, I taught English in Madrid, leading instruction across multiple classes and designing engaging activities to improve language skills.

I have grassroots and political campaign experience executing outreach through calling, texting, and canvassing, as well as researching and producing briefing materials. I have also coordinated large outreach campaigns, managed partner and client databases in Excel, and supported business development for nonprofit clients.

I bring dependable customer service and program management skills from roles in customer-facing and supervisory positions, and I am committed to clear communication, data accuracy, and continuous process improvement.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

Lifeline Animal Project

Mar 2024 - Present (1 year 11 months)

Created adoption bios, coordinated animal handling, managed Asana database, and provided customer service in English and Spanish to support adoption, foster, and rescue placement.

Nonprofit Marketing Asana Customer Service Animal Care Content Writing

Current

Placement Operations Coordinator

Current

CIEE

Feb 2023 - Present (3 years)

Monitor DoS compliance areas and serve as liaison to collaborators, maintain accurate Salesforce records for high school inbound programs, and track non-compliance and safety trends while proposing improvements.

Compliance Monitoring Salesforce Data Quality Program Coordination Process Improvement

Barista

Summit Coffee

Oct 2022 - Mar 2023 (5 months)

Delivered high-quality customer service in a fast-paced environment and prepared beverages and orders to precise specifications to ensure brand consistency.

Customer Service Time Management Quality Control Team Collaboration

English Language Assistant

IES Beatriz Galindo

Sep 2021 - Jul 2022 (10 months)

Led or supported English instruction across 16 weekly classes for varied proficiency levels and designed activities to improve comprehension, speaking, and writing skills.

English Instruction Lesson planning Classroom Management

Political Intern

Jon Ossoff for Senate

Mar 2020 - Jan 2021 (10 months)

Executed grassroots outreach via cold calling, text banking, and canvassing; tracked emerging local and national news and delivered tri-weekly written updates; researched and prepared briefing materials on endorsers and policy developments.

Grassroots Organizing Canvassing Research Briefing Preparation Campaign Tracking

Outreach Intern

Southern Economic Advancement Project

Jun 2020 - Aug 2020 (2 months)

Coordinated an outreach campaign to 450 nonprofit organizations for the SouthStrong Initiative and managed the nonprofit partner database in Microsoft Excel.

Outreach Coordination Database Management Microsoft Excel Stakeholder Engagement Campaign Planning

Business Development Intern

McAlister & Quinn

Aug 2019 - Dec 2019 (4 months)

Prospected grant opportunities and tracked timelines to support nonprofit clients, produced research briefs, and managed updates to client databases.

Prospecting Client Management

Pool Manager and Swim Coach

Roswell Recreation & Parks

Jun 2015 - Aug 2019 (4 years 2 months)

Managed daily operations of a high-volume aquatic facility ensuring safety and efficiency, and organized dual swim meets including lineups and event coordination.

Event Coordination Safety Compliance Team Leadership Scheduling Swim Coaching

Education

Degrees, certifications, and relevant coursework

University of Georgia

Bachelor of Arts, Cognitive Science; Linguistics

2017 - 2021

Activities and societies: Presidential Scholar; Dean's List; Phi Beta Kappa; Fulbright Colombia ETA finalist

Completed a Bachelor of Arts in Cognitive Science with an emphasis in Linguistics and Psychology and a Bachelor of Arts in Linguistics; earned dean's list honors and was a Presidential Scholar and Phi Beta Kappa member.