Open to opportunities

Kezia Alves-Bradford

@keziaalves-bradford

Multilingual Customer Success & Operations Coordinator | Workflow Optimization • Remote Collaboration • Client Retention

United States

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What I'm looking for

I’m seeking a remote-first role where I can support customer experience, onboarding, communication, and workflow coordination across distributed teams. I enjoy improving processes, creating structured systems, supporting clients through onboarding and adoption, and helping organizations communicate more effectively across multicultural environments.

I help remote teams improve customer experience, communication, and operational workflows.

My background combines customer success, outreach, onboarding, and cross-functional coordination across nonprofits, education, tourism, and digital communities. I’ve supported 1,000+ customers and participants across multilingual environments while building systems that improve engagement, streamline communication, and reduce friction for distributed teams.

What makes me effective is the combination of operational thinking and human-centered communication. I naturally organize processes, improve workflows, and create structured systems that help teams and customers navigate complexity more efficiently.

I’m fluent in English and Portuguese, conversational in Spanish, and experienced with remote collaboration tools including HubSpot, Notion, Wrike, ClickUp, Slack, Asana, Zoom, and Google Workspace.

I’m currently focused on remote-first roles in customer success, operations coordination, onboarding, community operations, and client experience where I can contribute to scalable systems, retention, and strong cross-cultural communication.

Experience

Work history, roles, and key accomplishments

Current

Tour Operations

Current

Coastal Helicopters

Apr 2026 - Present (1 month)

Coordinated daily helicopter tour operations between base and remote Dog Camp sites using FareHarbor and internal systems. Managed guest manifesting, aircraft balance, cargo logistics, safety briefings, and operational communication with pilots and dispatch while handling weather disruptions professionally.

Google Workspace Google Suite Excel Customer Support Operations Management Operational Efficiency Operations Coordination

Current

Operations Comms Consultant

Current

Freelance

Oct 2025 - Present (7 months)

Designed and delivered structured educational programs for 500+ participants across multiple sessions
Coordinated logistics, materials, and schedules for high-volume training delivery
Adapted content for diverse audiences, balancing clarity, engagement, and learning outcomes
Supported program execution through documentation, facilitation, and participant communication

Program Naturalist

Catholic Charities USA

Jul 2025 - Dec 2025 (5 months)

Designed and delivered interactive training sessions for 500+ participants with a 95%+ satisfaction score, led logistics and safety for groups up to 20, and improved curriculum quality through bi-weekly evaluations.

Training Delivery Curriculum Development Google Workspace Program Evaluation

Digital Organizer

Washington Immigrant Solidarity Network

Sep 2024 - Jan 2025 (4 months)

Managed digital engagement and collaboration tools for hundreds of stakeholders, built Notion/Asana systems to improve communication flow, and optimized social media strategy using Meta Business Suite and Hootsuite.

Digital Organizing Notion Asana Slack Meta Business Suite Hootsuite Analytics

Integrated Services Outreach Navigator

Catholic Charities Serving Central Washington

May 2024 - Sep 2024 (4 months)

Supported 200+ clients through onboarding and service plans, maintained 100% compliance in documentation, and managed full case lifecycles to improve retention and outcomes.

Client Navigation Case Management & Compliance Client Advocacy Reporting

English Tutor

Preply

Oct 2023 - Sep 2024 (11 months)

Delivered personalized online English lessons via Preply's SaaS platform, managing scheduling and payments while adapting lesson plans for a global student base.

online tutoring Lesson planning Preply Platform Scheduling Cross Cultural Communication

Marketing Communications Specialist

Self Employed

Nov 2023 - May 2024 (6 months)

Built repeatable project workflows in ClickUp/Asana reducing client response times by 20%, delivered multilingual communications (EN/PT/ES), and tracked KPIs to optimize campaign performance.

ClickUp Asana Project Management Multilingual Communication Social Media Strategy KPI Tracking Content Creation

Education Outreach Coordinator

Prince William Water

Jan 2023 - Nov 2023 (10 months)

Managed training logistics and scheduling using Wrike, updated educational assets and produced training videos, and tracked participation data in SharePoint to support program evaluation.

Wrike SharePoint Content Creation Canva Video Production Program Coordination

Administrative Coordinator

Amazon Conservation Association

Oct 2022 - Jan 2023 (3 months)

Coordinated scheduling and logistics via Calendly and ClickUp, supported financial documentation and monthly reconciliations, and managed Salesforce data entry and vendor records.

Calendly ClickUp Slack Salesforce Vendor Management

Administrative Coordinator

Embelleze Brazil

May 2014 - Dec 2016 (2 years 7 months)

Served as first point of contact for students, managed scheduling and academic records, and assisted with budget monitoring and invoice processing to support operations.

Scheduling Records Management Invoicing Customer Service Office Administration

Business Intern

City Government Brazil

May 2012 - May 2014 (2 years)

Provided front-line customer service and supported records management, data entry, and administrative tasks to assist city staff and residents.

Data Entry Records Management Customer Service Administrative Support

Education

Degrees, certifications, and relevant coursework

Fundação Getulio Vargas

Executive Master of Business Administration, Environment and Sustainability

2023 - 2024

Executive MBA in Environment and Sustainability completed through FGV between January 2023 and January 2024 focusing on environmental management and sustainable business practices.

Faculdade de Tecnologia de São Paulo - FATEC-SP

Master of Business Administration, Entrepreneurial and Small Business Operations

2013 - 2015

Master of Business Administration in Entrepreneurial and Small Business Operations completed from 2013 to 2015 focusing on entrepreneurship and small business management.

Unifatea - Centro Universitário Teresa D'Ávila

Bachelor in Social Communication, Advertising and Marketing

2010 - 2013

Bachelor in Social Communication with emphasis in Advertising and Marketing completed from 2010 to 2013 focused on communication, advertising, and marketing principles.