Lindokuhle Gincana
@lindokuhlegincana
I deliver high-volume customer support and efficient remote administrative services.
South AfricaWhat I'm looking for
I provide customer and technical support for Sage products at Concentrix, helping customers navigate systems, resolve account queries, and troubleshoot issues across email, calls, chat, and CRM case documentation.
Previously at LegalWise and iTalk Financial Services, I handled inbound and outbound customer support, updated client records, escalated cases, managed objections, and built strong client relationships through consistent communication.
I'm certified through the ALX Virtual Assistant Course and use digital productivity tools to support scheduling, records management, client relationships, and remote operations.
I'm reliable, adaptable, and client-focused, bringing solution-focused service to global remote opportunities.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Concentrix
Sep 2025 - Present (11 months)
Provide customer and technical support for Sage products in a high-volume environment, assisting with account queries, system navigation, and troubleshooting. Manage emails, calls, chats, and case documentation using CRM systems.
Education
Degrees, certifications, and relevant coursework
Lindokuhle hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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