At Concentrix, I maintained electronic and physical filing systems, captured data, and prepared reports to support operational and management decisions.
I also coordinated calendars and meetings, responded to enquiries, and supported day-to-day office operations. I assisted with payroll administration by maintaining employee records and supporting payroll processing.
As a Senior Customer Service Consultant at Concentrix, I resolved customer complaints and maintained accurate order and inventory records. I was selected to travel to India to assist with training customer service teams and share best practices.
