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Linda Victoria Gomulka

@lindavictoriagomulka

Customer Excellence Lead Agent at FLOYT Mobility, billiger-mietwagen.de & CARIGAMI, turning customer feedback into operational improvements.

Spain

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What I'm looking for

I'm looking to improve customer journeys, optimize processes, and turn customer insights into measurable business improvements.

At FLOYT Mobility, billiger-mietwagen.de and CARIGAMI, I take ownership of escalated customer cases and support incident management by coordinating communication and aligning with internal teams.

I analyze customer feedback for recurring patterns and share insights that support process improvements. I also monitor customer experience KPIs and identify opportunities to improve workflows and service quality.

Previously, as a Customer Excellence Agent at FLOYT Mobility, billiger-mietwagen.de and CARIGAMI, I handled customer inquiries, investigated complex cases and shared recurring issues to support service improvements.

My experience also includes handling insurance claims at Garante Seguros, freelance translation for Regnum Christi, and customer service at Europcar. With a background in Translation and Interpretation, I work across German, Spanish and English in multicultural environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Excellence Lead Agent

Current

FLOYT Mobility

Jan 2026 - Present (9 months)

Taking ownership of escalated and high-impact customer cases, ensuring effective resolution and maintaining customer satisfaction. Supporting incident management processes and acting as a key link between frontline teams, customers, and internal stakeholders.

Customer Experience Incident Management Stakeholder Management Process Improvement Cross Functional Collaboration Multilingual Communication KPI Monitoring Root Cause Analysis

Customer Excellence Agent

FLOYT Mobility

Jun 2024 - Jan 2026 (1 year 7 months)

Managed daily customer inquiries and requests across multiple channels, providing efficient and personalized support. Handled complex cases by investigating customer concerns, coordinating solutions, and following up to achieve resolution.

Customer Support Case Management Problem Solving Cross Functional Collaboration Documentation Service Improvement

Insurance Claims Handler

Garante Seguros

Sep 2023 - May 2024 (8 months)

Managed end-to-end insurance claim processes, including claim assessment, documentation review, and coverage verification. Communicated with customers throughout the claims journey, providing guidance, updates, and support during the resolution process.

Claims Management Documentation Review Client Communication Attention To Detail Compliance Problem Solving

Freelance Translator

Regnum Christi

Jan 2021 - Sep 2023 (2 years 8 months)

Provided translation and language support services, adapting content accurately while maintaining the original meaning, tone, and context. Worked independently on multilingual projects, managing deadlines, priorities, and quality standards.

Translation Multilingual Communication Research Attention To Detail Cultural Awareness Time Management

Car Rental Agent

Europcar

May 2017 - Sep 2017 (4 months)

Assisted customers throughout the rental process, including reservations, vehicle handovers, contract explanations, and service inquiries. Delivered customer-focused solutions by addressing requests, resolving issues, and ensuring a smooth rental experience.

Customer Service Communication Skills Problem Solving Sales Multilingual Communication