medi ben

With over 15 years of experience in customer service, I have dedicated the last 8 years to team management across various sectors, including international and multicultural environments. My journey has allowed me to lead teams in diverse markets such as French, UK, Spanish, and Italian, where I have honed my skills in performance evaluation, coaching, and recruitment.

I thrive on fostering personal growth and professional development within my teams. My analytical mindset enables me to break down complex challenges into manageable tasks, ensuring that we meet our KPIs and deliver exceptional customer experiences. Notable achievements include implementing automation systems that improved customer satisfaction by 30% and enhancing team efficiency through the creation of a comprehensive knowledge base.