Cindy Alanis

Managed check-in/out processes, resolved guest issues promptly, and handled financial tasks including booking reconciliations. Oversaw OTA management, supervised room quality, and coordinated transfers and administrative tasks for 250 apartments.

Delivered luxury customer service in a five-star hotel setting, consistently exceeding guest expectations. Handled complex front desk operations, including check-ins, check-outs, and customer inquiries, ensuring seamless guest experiences. Conducted night audits and cash reconciliations, maintaining accuracy and accountability in financial transactions.

Managed guest check-in/check-out processes, resolving incidents during stays with a customer-focused approach. Provided online and telephone support to potential and current clients, answering inquiries and facilitating bookings. Coordinated cleaning and maintenance teams to promptly address guest requests and maintain property standards.

Designed and managed complex multi-destination travel itineraries for remote clients, coordinating trips tailored to client preferences. Delivered real-time support through chat, email, and phone, resolving issues and providing expert travel advice. Utilized Amadeus and CRM tools for booking and record management, fostering strong client relationships.

Focused on developing expertise in providing high-level guest experiences and managing guest relations within the hospitality industry. Gained skills essential for delivering VIP service and ensuring customer satisfaction.

Completed a comprehensive program to become a certified travel agent. Acquired knowledge in travel planning, booking systems, and customer service for the travel industry.

Studied various aspects of the tourism industry, including management, operations, and cultural impacts. Developed a strong foundation in tourism principles and practices.