Linda Solomon
@lindasolomon
I lead CRM and customer experience strategies that improve retention and revenue.
NigeriaWhat I'm looking for
At CDD Infrastructure, I lead end-to-end customer experience from onboarding through post-installation support, coordinating CRM, Sales, Accounts, technical teams, and third-party vendors to strengthen retention and service delivery.
I've also grown sales funnels, managed payment plans and collections, built stakeholder partnerships, and led customer acquisition initiatives that increased a micro-lender's customer base by approximately 30%. My Economics and Business Administration background supports my data-driven approach to CRM strategy, customer lifecycle management, reporting, and revenue performance.
Experience
Work history, roles, and key accomplishments
Head, Customer Relationship Management
CDD Infrastructure Ltd
Jan 2025 - Present (1 year 8 months)
Leads end-to-end customer experience strategy, manages client interactions from onboarding to post-installation support, and supervises the CRM team. Oversees complaint resolution, payment plans, and cross-functional collaboration to improve retention and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Master of Science, Business Administration and Management Technology
Pursued a Master of Science in Business Administration and Management Technology at Lagos State University.
University of Maiduguri
Bachelor of Science, Economics
Grade: Second Class Upper
Earned a Bachelor of Science in Economics with Second Class Upper honors from the University of Maiduguri.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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