Lindaryan Jurado
@lindaryanjurado
Customer service advisor at DHL Express de Colombia who supported customers with service requests, PQRS, and shipment tracking.
ColombiaWhat I'm looking for
At DHL EXPRESS DE COLOMBIA, I supported national and international customers as an Agente Punto de Venta, guiding them through service questions and tracking requests through to attention. I also handled PQRS, shipment updates, documentation, billing, and cash transactions.
As an InHouse at DHL EXPRESS DE COLOMBIA, I attended corporate customers and supported logistics coordination, process follow-up, and administrative operations. I’ve also taught mathematics virtually at PREPLY, using digital tools to communicate with students and support their learning.
Experience
Work history, roles, and key accomplishments
Provided personalized service to national and international clients, managing requests, PQRS, and shipment tracking. Handled billing, cash management, and administrative support.
Attended corporate clients, managing their requirements and needs. Supported logistics coordination, process tracking, and administrative management.
Administradora de Punto de Venta
Sanrio
Jan 2009 - Dec 2009 (11 months)
Provided customer service and managed administrative and operational activities of the point of sale. Supported organization and control of establishment activities.
Ingeniera de Desarrollo de Software
Universidad del Norte
Participated in software development activities, applying Systems Engineering knowledge.
Docente Virtual de Matemáticas
Developed virtual teaching processes using digital tools and remote communication. Maintained virtual communication with students and used digital tools for training sessions.
Asistente de Facturación y Soporte
Laboratorios Aseptic
Supported billing processes and administrative management. Performed support activities related to information and documentation.
Education
Degrees, certifications, and relevant coursework
Universidad del Norte
Ingeniería de Sistemas, Ingeniería de Sistemas
Pursued a degree in Systems Engineering, focusing on software development and information systems.
Politécnico Grancolombiano
Diplomado en Educación para Profesionales no Licenciados, Educación
2025 - 2025
Completed a diploma in Education for Non-Licensed Professionals in 2025.
SENA
Formación complementaria, Atención al Cliente
Completed complementary training in customer service, PQRS, and digital archiving.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
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