At Fundación Museos Nacionales/Galeria de Artes Nacional, Museo de Bellas Artes, I worked as a programmer, administrator, and budget analyst. I designed, structured, and monitored public institutional budgets and prepared management reports and procedure manuals.
At OFERMÁRKET, I worked in online sales and digital management, maintaining corporate databases, inventories, and management KPIs. I also managed company social media and responded to customer requests and complaints.
At XL Pizza / Quesera la Ciudadela, I handled customer service and operational tasks, including digital inventory management, order validation with suppliers, and cash register control. I also supervised work teams to support daily operations.
Most recently, I worked as a service assistant at Clínica Colombia-Cafetería Merendar, handling sales targets and indicators, customer service, cash, inventory, and temperature monitoring. I have a degree in Administration with a specialization in Systems Organization, a qualification in Information Technology, and SENA courses in KPIs, CRM, and digital and telephone customer service.
