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anneth Vicentini

@annethvicentini

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Customer service and sales professional at Algonova, managing bookings and tracking client cases in CRM.

Colombia

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At Algonova, I support students and clients by phone, chat, and email, and manage bookings and reservations to support occupancy and commercial targets.

I record and follow up on cases and leads in CRM, prepare Excel reports, and coordinate with academic and commercial teams.

Previously, at 1OneCall, I handled customer inquiries remotely and used CRM and VoIP systems to track cases and support sales targets.

At Taii Wafles y Helados, I served customers, handled cash and inventory, and coordinated the point-of-sale team. I studied Public Territorial Administration and Market Management.

Experience

Work history, roles, and key accomplishments

Current

TCM y Booking Manager

Current

Algonova

Aug 2026 - Present (2 months)

Managed student and client inquiries via phone, chat, and email, and handled booking and scheduling to support occupancy and goal achievement. Tracked cases and leads in CRM, prepared reports in Excel, and coordinated with academic and commercial areas.

CRM Excel VoIP Booking Management Customer Service Communication Skills Problem Solving Team Coordination

Asesora de Ventas – Call Center Remoto

1OneCall

Provided remote phone and digital channel support, managing inquiries and requests. Used CRM and VoIP systems for case tracking and applied effective communication and persuasion techniques to meet sales goals.

CRM VoIP Customer Service Sales Communication Skills Remote Work

Administradora de Punto de Venta

Taii Wafles y Helados

Managed direct customer service, cash handling, and inventory control. Coordinated the work team and organizational management of the point of sale, resolving complaints and ensuring satisfactory service.

Customer Service Cash Handling Inventory Control Team Coordination Problem Solving