Open to opportunities

Linda daisy

@lindadaisy1

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Experienced executive assistant and administrative coordinator optimizing operations and customer experience.

Kenya

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What I'm looking for

I seek a role providing executive-level administrative support and operational coordination in a collaborative, process-driven environment where I can improve workflows, customer experience, and cross-functional collaboration.

I am an executive assistant and administrative coordinator with over seven years' experience supporting founders and senior leaders, streamlining calendars, inboxes, and operational workflows to reduce context switching and improve service quality.

I have led branch operations, coordinated remote collaboration, managed high-volume bookings and CRM systems, and implemented policy and process improvements that improved punctuality, compliance, and customer loyalty.

I excel in cross-functional coordination, expense and records management, travel and payroll coordination, and customer recovery; I use Google Workspace, Microsoft Office, CRM tools, and remote collaboration platforms to maintain confidentiality and deliver reliable executive support.

Experience

Work history, roles, and key accomplishments

Administrative Coordinator

Nkasiri Adventure Park

Jun 2021 - Dec 2025 (4 years 6 months)

Streamlined executive scheduling for three senior leaders, reducing calendar conflicts and improving daily workflow; coordinated administrative operations to maintain safety, continuity and reduced context switching in a remote environment.

Calendar Management Inbox Management CRM Remote Collaboration Policy Administration Operations Support Customer Service

Administrative Coordinator

Nkasiri Adventure Park

Dec 2020 - May 2021 (5 months)

Managed an average of 36+ daily customer bookings and inquiries, maintained CRM and internal databases to reduce booking errors and improve reconciliation accuracy.

CRM Data Entry Customer Support Records Management Operations Support

Branch Manager

Awesam Nails Westlands

Oct 2019 - Nov 2020 (1 year 1 month)

Directed daily branch operations for a 12-member team, handled payroll and client coordination, and implemented promotional programs to increase customer acquisition and service compliance.

Team Leadership Payroll Administration Promotion Remote Administration Data Entry Guest Relations

Guest Relations Executive

Awesam Nails

Dec 2018 - Sep 2019 (9 months)

Provided professional front-desk guest service, managed incoming calls and databases to improve data accuracy, and prepared invoices and reports to support founder decision-making.

Front Desk Operations Data Management Invoicing Scheduling Customer Service Guest Relations Documentation

Personal Assistant

Awesam Nails

Feb 2018 - Nov 2018 (9 months)

Provided direct assistant support to the Company Manager, improving founder efficiency through inbox and calendar management, appointment coordination, and conflict resolution.

Executive Support Calendar Management Inbox Management Appointments Confidentiality Operations Support