Linda Cheruto

• Contact customers to negotiate repayment arrangements and facilitate timely debt recovery.
• Handle inbound and outbound customer interactions while maintaining professionalism and high service standards.
• Resolve customer concerns, complaints, and payment-related inquiries through effective communication and problem-solving.
• Build and maintain positive customer relationships while support

• Analyze borrower financial data to assess loan eligbility and repayment capacity.
• Review and validate financial documents to ensure data accuracy and compliance.
• Maintain and update loan records in internal databases.
• Use Excel for financial calculations, data tracking, and reporting.

• Worked closely with the Monitoring, Evaluation & Learning (MEL) and IT departments to migrate over 1,000 records from KOBO Collect to MIS, ensuring 100% data integrity during the transition.
• Used Excel tools such as VLOOKUP and Pivot Tables to match, organize, and verify datasets during migration.
• Regularly validated, cleaned, and updated data to maintain accuracy, reducing inconsistencies b

• Analyzed and visualized data using Python and Excel, creating actionable insights and reports.
• Applied regression analysis techniques to forecast electricity demand and generation, enhancing predictive accuracy.
• Performed data entry and data cleaning tasks to ensure accuracy and reliability of datasets.
• Utilized financial analysis techniques to support engineering project financing decisio