TABITHA KAMAU

Managed customer accounts and resolved overdue balances through virtual channels, utilizing AI-powered automation tools for tracking. Negotiated payment plans with professionalism and compliance, effectively reducing escalated cases.

Delivered end-to-end data analysis services for clients on platforms like Fiverr and Upwork, providing actionable insights for business growth. Designed and executed statistical models to uncover trends and automate data workflows, improving reporting accuracy.

Provided technical support and troubleshooting for customer inquiries, ensuring a high first-contact resolution rate. Assisted customers with network and billing issues, analyzing complaints and escalating complex cases to improve AI-based resolution systems.

Led data collection and analysis for an internal communication survey for KPLC, providing recommendations to enhance organizational communication. Conducted in-depth market analysis for Zent Scent, developing data-driven reports to shape brand strategy and market penetration plans.

Completed a comprehensive Bachelor of Science program focusing on statistical analysis, data modeling, and programming languages. Gained expertise in leveraging data for informed decision-making and problem-solving.

Achieved the Kenya Certificate of Secondary Education, demonstrating proficiency across a broad curriculum. Developed foundational knowledge and critical thinking skills essential for higher education.

Obtained the Kenya Certificate of Primary Education, establishing fundamental academic skills. Completed primary schooling with a focus on core subjects.