At Assent Inc, I handle complex and sensitive supplier-support cases and serve as an escalation point when issues need specialized attention. I also guide associates through difficult cases and contribute supplier-side insights to improve communication and program delivery.
As a Customer Support Associate at Assent Inc, I supported suppliers with compliance data, document receipt and customer contacts. I reduced issue-resolution time through focused outreach and used Salesforce CRM to maintain supplier communication.
At Mkombozi Sacco, I reviewed loan requests, analyzed risk and prepared reports on the organization’s financial position. I improved working processes by more than 20%, increased engagement in savings and loan products through training sessions, and improved the loan-recovery rate by 20%.
