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Edwin Muchiri

@edwinmuchiri

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I improve collections, customer support, and data workflows through accurate follow-up.

Kenya

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What I'm looking for

I'm seeking a Collections & Recovery Officer role where I can support recovery operations, negotiate realistic repayment commitments, maintain accurate records, and improve customer follow-up processes.

At Finley Africa, I support collection and recovery operations for financial and microlending institutions by following up on delinquent loan accounts, negotiating repayment commitments, and maintaining accurate recovery records.

I handle overdue-payment conversations, customer objections, and promises to pay professionally while working toward daily and monthly recovery targets.

Previously at KCA University, I built Excel and SQL dashboards, automated data-entry workflows, and helped reduce student registration delays by 30% for 5,000+ students each semester.

I also supported finance operations at the University of Nairobi Health Service, improving claim-processing accuracy by 15%. With a B.Sc. in Economics and Statistics, I bring data analysis, customer communication, and process improvement to Collections & Recovery Officer work.

Experience

Work history, roles, and key accomplishments

Collection Agent

Finley Africa

Aug 2025 - Sep 2026 (1 year 1 month)

Conducted collection and recovery follow-ups on delinquent loan accounts for financial and microlending institutions. Handled customer calls, negotiated repayment commitments, and maintained accurate records while working toward recovery targets.

Collections Customer Service Negotiation Data Entry Records Management Objection Handling

Accounts Attachment

University of Nairobi Health Service

May 2025 - Aug 2025 (3 months)

Improved claim processing accuracy by 15% by verifying supporting documents and preparing complete submissions. Handled reconciliations, invoice processing, and routine financial reports to support the finance team.

Accounting Reconciliations Invoice Processing Financial Reporting Data Verification

Junior Data Analyst

KCA University

Feb 2023 - May 2025 (2 years 3 months)

Supported intake for 5,000+ students per semester, reducing registration delays by 30% through accurate data handling and service coordination. Built Excel and SQL dashboards for real-time enrollment visibility and automated data entry workflows, reducing manual processing time by 40%.

Data Analysis Excel SQL Dashboard Reporting Process Automation Data Entry Stakeholder Coordination

Student Engagement Program Assistant

KCA University

Jan 2022 - Feb 2023 (1 year 1 month)

Built communication channels between 50 lecturers and 500 students, improving coordination and increasing student engagement by 30%. Managed online support in the Distance Learning Office, resolving student issues promptly and improving engagement by 20%.

Communication Skills Student Support Coordination Issue Resolution Online Support