Open to opportunities

LILO Stitch

@lilostitch

Message

Support Agent and Music Producer with a passion for problem-solving.

Morocco

Message

What I'm looking for

I am looking for a role that allows me to combine my customer service expertise with my passion for music, in a supportive and innovative environment.

I am a young and talented Support Agent and Music Producer with a proven track record of skill and experience. My journey has taken me through various roles, including working with Webhelp and Concentrix, where I honed my customer service skills over 10 months. I am committed to achieving goals with consistency and excellence, ensuring that every customer interaction is a positive one.

In addition to my support role, I have made significant strides in the music industry, collaborating with big names such as Rich The Kid and Famous Dex. My experience in management and marketing has allowed me to build valuable connections, driving growth and recognition in both fields. I am passionate about turning frustrations into smiles and thrive in environments where I can help others.

Experience

Work history, roles, and key accomplishments

Agent

Capital One Bank

Jan 2025 - Present (6 months)

Provided dedicated support to bank customers, addressing inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication.

Customer Support Banking Operations Financial Services Communication

Support Agent

Primagaz

Jul 2024 - Present (1 year)

Assisted customers with their inquiries and issues, ensuring a positive customer experience. Applied company processes to effectively resolve problems.

Customer Service Problem Solving Communication Process Adherence Customer Satisfaction

Support Agent

Webhelp/Concentrix

Mar 2024 - Present (1 year 4 months)

Served as a Representative Agent, demonstrating strong customer service skills and problem-solving abilities. Successfully resolved customer issues and ensured positive interactions.

Customer Service Problem Solving Communication Conflict Resolution Data Entry

Support Agent

Airbnb Project

Jan 2024 - Present (1 year 6 months)

Worked as a Resolution One Agent, assisting users and customers in resolving their problems with company processes. Ensured smooth and effective resolution of customer concerns.

Customer Solutions Process Improvement User Support Communication Problem Solving

Music Producer

Self Employed

Collaborated with notable artists like Rich The Kid and Famous Dex, demonstrating expertise in music production. Managed marketing efforts and built valuable industry connections.

Music Production Digital Marketing Collaboration Project Management Negotiation Networking

Education

Degrees, certifications, and relevant coursework

School Group Paul Valery

Baccalaureate, Life and Earth Sciences

Completed a Baccalaureate in Life and Earth Sciences, providing a strong foundation in scientific principles. Developed analytical and critical thinking skills through rigorous coursework.

I‘

International University of Cyprus ‘CIU’

Certificate, Marketing and Public Relations

Grade: 78% Marketing Project Management, 89% Music Production, 92% Soft Skills & Communication skills, 88% Resolving Understanding & Resolving

Undertook one year of study in Marketing and Public Relations, gaining knowledge in digital marketing, project management, and communication strategies. Focused on understanding and resolving customer issues.