AHAmine Hamidache
@aminehamidache
Experienced Technical Support professional with over 10 years in the field.
MoroccoWhat I'm looking for
With over a decade of experience in technical support, I have honed my skills in troubleshooting and resolving complex technical issues for both software and hardware. My journey began in a call center environment, where I quickly learned the importance of clear communication and customer service. I have worked with various companies, including multinational organizations, providing remote support and ensuring customer satisfaction.
Throughout my career, I have developed a strong understanding of technical systems and have become proficient in using ticketing platforms such as Fogbugs and Zendesk. My role at Arturia allowed me to work closely with customers to address their technical needs, contributing to product development by relaying customer feedback to management. I pride myself on my ability to analyze problems and provide effective solutions, all while maintaining a positive attitude and a sense of humor.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Arturia
Feb 2014 - Jan 2022 (7 years 11 months)
Provided remote technical support for Arturia, troubleshooting advanced issues related to audio software and hardware products. Mastered ticketing platforms and collaborated with teams to enhance customer experience and product development.
Professional Musician
Babel band
Jan 2012 - Jan 2018 (6 years)
Composed original music and performed as the lead guitarist for the band, participating in festivals and concerts.
Technical Support Representative
Tersea
Aug 2012 - Jan 2014 (1 year 5 months)
Provided technical support for an Irish Telecom company, assisting customers with troubleshooting cordless home phones and ensuring a positive experience.
Customer Service Operator
Access Teleservices
Apr 2011 - Jul 2011 (3 months)
Responded to inbound calls from customers of a dating website, resolving complaints and guiding users on website functionalities.
Vendor and Repairman
AZIZ Electronics & Maintenance
Apr 2009 - Feb 2010 (10 months)
Sold and repaired electronic devices, including computers and audio equipment, providing maintenance and building services for customers.
Technical Support Back Office Phone
Groupe/Majorel
Jan 2007 - Dec 2008 (1 year 11 months)
Handled back-office tasks for a French Telecom company, processing customer requests through tickets and managing escalated technical support issues.
Education
Degrees, certifications, and relevant coursework
El Alia High School
Baccalaureate, Experimental Science
2005 - 2005
Completed high school with a major in Experimental Science.
Ben'Msik Conservatory
Music
2006 -
Studied classical guitar and music theory.
American Language Center
English Language
2007 -
Took some English courses to improve and enhance my communication.
Availability
Location
MoroccoAuthorized to work in
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