At Sodexo, I facilitated peer training for new hires on daily operations and safety procedures. I also handled and resolved student and customer concerns.
While serving 400+ daily guests under strict policy guidelines, I partnered with team members to follow workplace policies.
In an Organizational Behavior project, I led a team analyzing employer-employee conflict resolution strategies and developing actionable recommendations. I coordinated the team presentation, research, and project deadlines, then presented our findings.
For a Training & Development project, I conducted a needs assessment for Starbucks' sustainability initiative and designed a blended learning program. I created a lesson plan and evaluation metrics to assess learning outcomes.
