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Patricia Deheza

@patriciadeheza

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Bilingual English–Spanish administrative professional with clinical research and transcription experience.

Argentina

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What I'm looking for

I seek a bilingual administrative role leveraging clinical research, transcription, and insurance administration experience in a collaborative, process-oriented team offering growth and stable responsibilities.

I am a bilingual English–Spanish administrative professional with a Degree in English Translation and extensive experience across clinical research support, insurance administration, front-desk operations, and transcription. I combine strong communication skills with careful attention to detail and consistent self-managed training to maintain high performance.

My background includes roles in clinical research assistance, bilingual executive support, concierge and receptionist duties, and administrative management for insurance processes such as policy renewals and endorsements. I also have experience in audio transcription and AI content evaluation on platforms like UHRS and Go-Transcript.

I am proactive, well-organized, and adaptable to diverse work environments, with proven abilities in data entry, documentation management, event coordination for international congresses, and use of Microsoft Office and various web platforms.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Lopez Villagra Insurance Broker

Jan 2012 - Present (13 years 8 months)

Performed policy renewals, endorsements and cancellations using multiple insurers' web platforms, maintaining accurate client records and supporting daily office operations across 2012–2016 and 2021–present.

Policy Administration Customer Service Data Entry Records Management Office Administration

Clinical Research Assistant

MPR Development Group (Maximax Pharmaceutical Research, Inc.

Jan 2010 - Jan 2012 (2 years)

Supported clinical research operations with administrative and data-related tasks from 2010 to 2012, ensuring documentation accuracy and assisting study coordination.

Clinical Documentation Data Management Scheduling Administrative Support

Concierge / Receptionist

Apart Hotel Nueva Córdoba

Jan 2009 - Jan 2012 (3 years)

Managed front desk operations, guest services and booking coordination from 2009 to 2012, improving guest satisfaction through timely service and accurate reservations.

Reserving Customer Service

Administrative & Customer Service

Farmacia Caraffa

Jan 2008 - Jan 2009 (1 year)

Assisted inventory management, cashier duties and client service during 2008–2009, maintaining stock accuracy and delivering customer support.

Inventory Management Cashiering Customer Service Point of Sale Stock Control

Bilingual Administrative Secretary

Paco Riestra Shooting & Hunting (RM SRL)

Jan 2002 - Jan 2004 (2 years)

Provided bilingual administrative support and customer reception from 2002–2004, coordinating events and handling documentation for international clients.

Bilingual Administration Customer Reception Event Coordination Documentation Scheduling

Administrative Secretary

CR Comunicaciones S.R.L.

Jan 2000 - Jan 2001 (1 year)

Handled translation, transcription, documentation and scheduling as administrative secretary from 2000–2001, supporting client communications and front-desk services.

Translation Transcription Scheduling Documentation Management

Sales Representative

CTI Móvil (Claro)

Jan 1997 - Jan 2000 (3 years)

Promoted services, assisted clients and closed sales deals from 1997–2000, contributing to customer acquisition and revenue targets.

Sales Customer Service Negotiation Customer Acquisition

Analyst

American Express – Four Viajes

Jan 1995 - Jan 1997 (2 years)

Provided customer service, collections and affiliate support from 1995–1997, and performed content annotation tasks familiar to AI training platforms.

Customer Service Collections Affiliate Data Entry

Interpreter, Coordinator & Secretary

Four Viajes

Jan 1992 - Jan 1995 (3 years)

Supported international congresses from 1992–1995 by managing bilingual communication, logistics and event coordination for delegates and organizers.

Event Coordination Bilingualism Logistics Scheduling Documentation

Public Translator (Degree)

Higher School of Languages – National University of Córdoba

Jan 1990 - Jan 1995 (5 years)

Earned degree in English Translation (1990–1995) and certified as Public Translator of English; completed additional language and professional courses.

Translation Interpretation Teaching