Ezequiel Trogliero
@ezequieltrogliero
Customer operations supervisor driving service quality, team performance, and process compliance.
ArgentinaWhat I'm looking for
I am a results-driven Customer Operations and Service Quality professional with over four years leading customer support, administrative operations, and quality assurance within regulated environments. I have managed teams of 8+ agents, designed training programs, and implemented SOPs that measurably improved service performance.
My accomplishments include reducing onboarding time by 30%, improving complaint resolution by 25% within six months, and maintaining 100% compliance with administrative deadlines while coordinating executive-level communications and cross-departmental workflows. I leverage advanced English proficiency and AI-powered tools to boost productivity, scheduling efficiency, and documentation workflows.
I am currently pursuing a Bachelor's degree in Public Accounting (CPA) to strengthen my expertise in financial analysis, compliance, and process control, and I seek opportunities where I can apply operational leadership, process improvement, and stakeholder communication skills to drive measurable impact.
Experience
Work history, roles, and key accomplishments
Customer Operations Supervisor
Ente Regulador de Servicios Públicos
Jan 2022 - Present (4 years 2 months)
Led a team of 8+ customer support and administrative agents for a regulatory agency serving 300,000+ users, implemented training and SOPs that reduced onboarding time by 30% and improved complaint resolution by 25% within six months.
Executive & Administrative Assistant
Ente Regulador de Servicios Públicos
Jan 2020 - Jan 2022 (2 years)
Provided executive support to the General Manager, managing scheduling, correspondence, and regulatory documentation while ensuring 100% compliance with institutional deadlines and coordinating cross-departmental workflows.
Call Center Operator
Ente Regulador de Servicios Públicos
Jan 2018 - Jan 2020 (2 years)
Handled 50+ daily inquiries via phone and digital channels, tracked and escalated incidents to technical teams, and maintained high resolution and timely follow-up for user service requests.
Education
Degrees, certifications, and relevant coursework
Universidad Siglo XXI
Bachelor's Degree in Public Accounting, Public Accounting
2022 -
Currently pursuing a Bachelor's Degree in Public Accounting (CPA) with coursework in financial analysis, compliance, and process control.
Availability
Location
ArgentinaAuthorized to work in
Website
enhancv.comJob categories
Skills
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