Lilija Lautenschlaeger

Provided individualized personal care and day-to-day support to an adult with complex physical needs, working independently and collaboratively with the family.

Provided German-English language services in a professional remote interpreting environment, adhering to confidentiality, accuracy, and communication standards.

Conducted market and product research, coordinated communication among stakeholders, and managed LCBO submissions and operational follow-up in a remote environment.

Researched prospective wholesale customers and business contacts to identify sales opportunities, assisting with market research and initial outreach.

Managed client requests, escalations, and service issues; developed SOPs; reorganized workflows to save $45,000 annually; trained and mentored 7 employees and interns.

Managed 45+ international shipments per month, coordinated with carriers and authorities, prepared documentation, and resolved shipment issues.

Provided extensive customer-facing experience across fashion, footwear, and bridal retail, offering individualized assistance and working in high-volume environments.

Conducted telephone-based consumer research, gathered and documented market information, and developed strong communication and information-gathering skills.

In progress: Microsoft Power BI Data Analyst (PL-300) certification.

Advanced Diploma in International Business and Business Administration from George Brown College, completed in 2016.

Certified International Trade Professional (CITP/FIBP) from the Forum for International Trade Training, completed in 2016.

Fachabitur in Business, Economics, and Accounting from Berufsoberschule, completed in 2013.

IHK Vocational Qualification in Fashion and Garment Production from Berufsschule 5, completed in 2009.

Certified International Freight Forwarder (CIFF) from the Canadian International Freight Forwarders Association, completed in 2019.