Looking for a job

Lovepreet Rahal

@lovepreetrahal

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I resolve high-volume client inquiries, manage accounts, and coordinate sales and logistics operations.

Canada

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What I'm looking for

I'm looking for a client relations, account management, sales coordination, or logistics role where I can resolve customer needs, manage high-volume workflows, collaborate across teams, and improve service outcomes.

I've managed high-volume client support at Les Seedbox Technologies, handling live chats, emails, billing, technical, account, retention, and refund inquiries from first contact through resolution.

I managed 2–8 live conversations at once, completed 100–315 tickets daily, and earned 98–100% QA scores while monitoring customer satisfaction, response times, revenue, and SLAs.

My background also includes sales coordination, virtual account management, aviation logistics, and freight coordination. I use Intercom, Comm100, Salesforce CRM, Slack, Microsoft Office, Zoom, and AI tools to keep clients, teams, accounts, and workflows moving.

Experience

Work history, roles, and key accomplishments

Client Relations Specialist

Les Seedbox Technologies

Jan 2024 - Aug 2026 (2 years 7 months)

Managed high-volume client interactions via live chat and email, resolving billing, technical, and account inquiries. Monitored KPIs and utilized various tools to ensure customer satisfaction.

Intercom Comm 100 Slack Microsoft Office Zoom AI Tools Ticket Management Customer Service Problem Solving Negotiation KPI Monitoring

Sales Coordinator

Standard Surveyors

Jun 2023 - Nov 2023 (5 months)

Supported the sales team by coordinating customer inquiries, processing orders, and performing daily sales tasks. Scheduled client meetings and prepared sales reports.

Intercom Zoom Account Management Sales Support Reporting Communication Skills

Virtual Account Manager

Herd North America

Oct 2022 - May 2023 (7 months)

Managed client portfolios and handled inbound inquiries via chat, email, and tickets. Utilized Salesforce CRM to maintain records and process orders.

Salesforce Customer Relationship Management Inbound Sales Outbound Calls Coordination

Logistics Expeditor (Aviation)

Kenn Borek Air

Jan 2022 - Jul 2022 (6 months)

Performed administrative tasks in a fast-paced aviation environment, including inventory management and shipping/receiving of aircraft parts. Provided training to new employees.