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Sydney Zheng

@sydneyzheng

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I coordinate carrier operations, reduce transportation costs, and improve shipment visibility at Holt Renfrew.

Canada

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What I'm looking for

I'm looking to continue growing in transportation, supply chain, and customs operations, where I can improve shipment visibility, resolve exceptions, strengthen compliance, reduce avoidable costs, and build practical processes across teams.

At Holt Renfrew, I coordinate 50–100+ weekly shipments across UPS, FedEx, GoBolt, and other carrier partners, using in-transit reporting and exception tracking to flag delivery risks 5–7 days early.

I manage priority and rush requests by aligning buyers, vendors, carriers, and the distribution centre on cross-dock, overnight, Photo Studio bypass, and other special handling needs.

I also resolve 100+ carrier invoice discrepancies annually and track vendor shipping non-compliance, recording $7,194.70 in recovery in FY26 YTD. I standardized recurring Excel and SAP reporting and reconciliation steps, reducing manual work by 98%.

My background spans retail operations, inventory integrity, financial transaction administration, and luxury personal shopping. I'm building practical Canadian customs knowledge through cross-training on commercial invoices, CSA and non-CSA discrepancies, CUSMA documentation, valuation, and return-to-vendor processes.

Experience

Work history, roles, and key accomplishments

Current

Carrier Contract Management Coordinator

Current

Holt Renfrew

Apr 2024 - Present (2 years 5 months)

Coordinate 50-100+ weekly shipments across carriers, publish in-transit reports, resolve invoice discrepancies, and track vendor non-compliance. Built shipment analysis and standardized reporting processes to improve efficiency.

Shipment Tracking Carrier Coordination Invoice Reconciliation SAP Excel Power BI Process Improvement Data Analysis

Logistics Department Associate

Holt Renfrew

Oct 2023 - Oct 2023 (0 months)

Supported time-sensitive store fulfillment and product availability during high-volume periods, helping keep orders moving and protect the client's experience.

Logistics Store Operations Order Fulfilment

Mutual Fund Administrator

Royal Bank of Canada

Dec 2022 - Dec 2022 (0 months)

Processed high-volume financial transactions in a controlled, deadline-driven environment and resolved exceptions with accuracy and clear documentation.

Financial Transactions Exception Management Documentation

Inventory Integrity Associate

Holt Renfrew

Apr 2022 - Apr 2022 (0 months)

Completed inventory audits and investigated stock discrepancies using SAP and Excel, supporting inventory accuracy, purchasing decisions and cost control.

Inventory Audits SAP Excel Data Analysis

Personal Shopping Assistant

Holt Renfrew

Oct 2019 - Oct 2019 (0 months)

Supported a luxury personal shopping team that delivered more than $5 million in annual sales and 10% department growth. Coordinated client appointments, product preparation, order follow-up, launches and events.

Client Coordination Event Planning Onboarding Relationship Building