Ethan Bona

I am a bilingual customer-support specialist fluent in English and Spanish, focused on clear communication and reliable service across remote and in-person settings.

As a freelance Spanish/English interpreter I provide high-quality consecutive interpretation for banking, insurance, and medical calls, interpreting for 50+ unique client organizations while maintaining an average call quality score above 90% on QA evaluations.

In patient support roles I handled 60–100 patient support calls daily, tracked shipping for essential medical equipment, coordinated with external departments for timely deliveries, and provided guidance on recalls and safety concerns.

I also work in retail advising and inventory management, coach new hires through nesting phases to reduce learning curves, and am certified in Microsoft Office and Excel; I adapt quickly to new tools and thrive in remote-ready environments.