Liliia Kozlova

Signed and managed 30 client companies through the full sales cycle, including prospecting, demos, and closing. Onboarded and trained clients on analytics reports and provided ongoing support.

Processed inbound leads and matched equipment to technical specifications, prepared commercial proposals, and closed deals. Managed contracts, invoices, logistics, and shipment control.

Provided multichannel support via chat, WhatsApp, Telegram, Viber, and email, resolving problem cases for individual and business users. Conducted cold calls to businesses and onboarded them to the service.

Signed ~30 B2B customers, including ~25 hotels and resorts, through outbound calls and inbound requests. Prepared tender documentation and won 4 out of 6 tenders, including a major resort contract.

Sourced candidates via job boards and conducted phone and video interviews. Onboarded and trained new hires and monitored call quality against scripts.

Handled inbound and outbound calls with private clients and resolved conflict cases through to completion.

Processed inbound inquiries on Instagram and VK across Russia, consulted clients in messengers, and routed them to branches by city.

Executed warm and cold outbound campaigns to sell a tender search aggregator and e-procurement support contracts. Managed client pipelines in amoCRM and negotiated with decision-makers.

Conducted cold B2B outreach and negotiated with decision-makers to sell recruitment and advertising placement services. Managed client base in CRM, contract renewals, and receivables.

Studied Chemical Technology with a focus on oil and gas processing for one year; program was incomplete.