Open to opportunities

Danilo Kulenovic

@danilokulenovic

Freelance Cold Outreach Specialist researching businesses, building targeted lead lists, and qualifying opportunities through calls, email, and SMS.

Serbia

Message

What I'm looking for

I'm looking for a stable, growing company where I can put my skills to use, become part of the collective, and develop a long-term career.

As a Freelance Cold Outreach Specialist, I research businesses, manually skip-trace, and build targeted lead lists. I reach out through cold calls, email, and SMS to qualify interested business owners.

I manage prospects through the pipeline, nurture follow-ups, present services, and schedule qualified opportunities with closers.

At Silver Bell Group, I exceeded 90% of monthly sales quota consistently and ranked among the team’s top performers. I generated 300+ outbound calls daily alongside high-volume email and SMS prospecting.

At NCR Voyix, I maintained 95%+ customer satisfaction and first-call resolution. I resolved complex, time-sensitive issues and documented cases, escalations, and replacement orders.

Experience

Work history, roles, and key accomplishments

Current

Freelance Cold Outreach Specialist

Current

Self-Employed

Jan 2026 - Present (9 months)

Research and prospect businesses independently, manually skip-tracing and building targeted lead lists. Execute multi-channel outreach through cold calls, email, and SMS, qualifying interested business owners.

Cold Calling Email outreach SMS Marketing Lead Generation List Building Prospecting Pipeline Management Follow up Management Qualification

Technical Support Agent

NCR Voyix

Jan 2025 - Dec 2026 (1 year 11 months)

Maintained 95%+ customer satisfaction and first-call resolution throughout the role. Resolved complex and time-sensitive issues, coordinating with store managers, department heads, and specialist teams when escalation was required.

Customer Satisfaction First Call Resolution Issue Resolution Escalation Management Case Documentation Replacement Orders

Sales Development Representative

Silver Bell Group

Jan 2022 - Dec 2024 (2 years 11 months)

Exceeded 90%+ of monthly sales quota consistently across 3 years, ranking among the team's top performers. Generated 300+ outbound calls daily, alongside high-volume email and SMS prospecting.