mary njoroge

I am a dedicated and customer-oriented professional with over 4 years of experience in customer service, sales, and administrative roles. My proficiency in delivering exceptional customer experiences across diverse industries has been a hallmark of my career. I excel in resolving inquiries, managing high call volumes, and leveraging CRM tools to streamline operations. Known for my proactive approach and adaptability, I am committed to achieving organizational goals and ensuring customer satisfaction.

In my recent role as a Customer Service Representative at Majorel Kenya, I provided top-notch service by responding to inquiries via phone, email, and live chat. I effectively resolved customer complaints, maintained professionalism under pressure, and utilized CRM systems to log interactions and track issues. My experience as a Remote Customer Service Agent at Innovo Networks further honed my skills, where I achieved first-contact resolution in most interactions and provided training support for new agents. I am passionate about enhancing customer experiences and driving success through teamwork and collaboration.