Open to opportunities

liliana poling

@lilianapoling

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Dedicated customer service professional with a passion for relationship building.

United States

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What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I'm Liliana Poling, a dedicated customer service professional with a strong background in retail and a passion for creating positive experiences. My journey began at Barnes & Noble, where I enhanced customer satisfaction through personalized book recommendations and streamlined processes that improved store organization. My commitment to teamwork and collaboration helped foster a positive work environment, resulting in repeat business and glowing feedback from customers.

As a Delivery Driver at Domino's, I further honed my skills in customer service by ensuring timely deliveries and maintaining strong relationships with clients. My proactive communication and problem-solving abilities led to increased customer satisfaction and loyalty. Currently, as a Sales Associate at Michael Kors, I leverage my expertise in attentive listening and personalized service to exceed sales targets while building rapport with customers. I am passionate about understanding individual needs and providing tailored solutions that enhance the overall shopping experience.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Michael Kors

Nov 2024 - Present (7 months)

Achieved sales targets by utilizing persuasive selling techniques and comprehensive product knowledge. Built strong customer rapport, anticipating needs and exceeding expectations to drive repeat business and high satisfaction.

Sales Targets Product Knowledge Customer Relationship Management Customer Satisfaction

Beauty Advisor

Ulta Beauty

May 2024 - Present (1 year 1 month)

Educated customers on proper product usage and recommended specific hair and beauty products to meet individual needs. Maintained organized displays, processed payments, and strengthened brand loyalty through exceptional customer service.

Product Knowledge Customer Education Skincare Consultation Brand Loyalty Customer Service Beauty Products Skincare Consultations

Delivery Driver

Dominos

May 2023 - Present (2 years 1 month)

Ensured timely and accurate product deliveries, improving customer satisfaction through efficient route optimization. Maintained strong client relationships by proactive communication and prompt resolution of issues.

Customer Satisfaction Client Communication Logistics

Bookseller

Barnes & Noble

Sep 2018 - Present (6 years 9 months)

Provided personalized book recommendations and assisted customers in locating desired titles, enhancing customer satisfaction. Collaborated with team members to achieve collective goals and streamlined shelving processes for an organized store.

Customer Service Book Recommendations Team Collaboration Inventory Management Product Knowledge

Education

Degrees, certifications, and relevant coursework

Southern Methodist University

Bachelor of Arts, Psychology

Activities and societies: Awards Sunshine Award.

Pursued a comprehensive curriculum in Psychology, focusing on human behavior and cognitive processes. Gained foundational knowledge in psychological theories and research methodologies.