LP
Open to opportunities

liliana poling

@lilianapoling

Dedicated customer service professional with a passion for relationship building.

United States

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I'm Liliana Poling, a dedicated customer service professional with a strong background in retail and a passion for creating positive experiences. My journey began at Barnes & Noble, where I enhanced customer satisfaction through personalized book recommendations and streamlined processes that improved store organization. My commitment to teamwork and collaboration helped foster a positive work environment, resulting in repeat business and glowing feedback from customers.

As a Delivery Driver at Domino's, I further honed my skills in customer service by ensuring timely deliveries and maintaining strong relationships with clients. My proactive communication and problem-solving abilities led to increased customer satisfaction and loyalty. Currently, as a Sales Associate at Michael Kors, I leverage my expertise in attentive listening and personalized service to exceed sales targets while building rapport with customers. I am passionate about understanding individual needs and providing tailored solutions that enhance the overall shopping experience.

Experience

Work history, roles, and key accomplishments

DO

Delivery Driver

Dominos

May 2023 - Present (2 years 1 month)

Ensured timely and accurate product deliveries, improving customer satisfaction through efficient route optimization. Maintained strong client relationships by proactive communication and prompt resolution of issues.

Education

Degrees, certifications, and relevant coursework

Southern Methodist University logoSU

Southern Methodist University

Bachelor of Arts, Psychology

Activities and societies: Awards Sunshine Award.

Pursued a comprehensive curriculum in Psychology, focusing on human behavior and cognitive processes. Gained foundational knowledge in psychological theories and research methodologies.

Tech stack

Software and tools used professionally

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liliana poling - Sales Associate - Michael Kors | Himalayas