Open to opportunities

Ilove youtube

@iloveyoutube

Message

Customer-focused retail and service professional with 10 years' experience driving sales and satisfaction.

United States

Message

What I'm looking for

I seek customer-focused roles where I can drive sales, improve customer satisfaction, grow into retail or e-commerce management, and mentor teams.

I am a diligent customer service and retail professional with 10 years of experience across sales, management, and delivery roles. I build strong customer relationships, drive sales growth, and maintain high standards in merchandising and operations.

As CEO of my online beauty business, I manage product selection, order fulfillment, customer support, and personalized shopping experiences that encourage repeat business. I apply trend knowledge and individualized attention to enhance customer satisfaction and loyalty.

In retail leadership roles I have opened and closed stores, handled bank deposits and POS procedures, supervised teams, coordinated staffing, and consistently achieved top sales and improved store profitability. I also have hands-on experience in cash handling, merchandising, and resolving customer issues on the spot.

Complementing retail experience, I deliver packages for Amazon Flex and have restaurant hospitality experience as host, server and bartender. I bring strong communication, problem-solving, and organizational skills with a proven track record of dependable, customer-centered service.

Experience

Work history, roles, and key accomplishments

Current

Package Delivery Driver

Current

Amazon Flex

Apr 2021 - Present (4 years 6 months)

Delivered packages on established routes, maintained accurate delivery records and proof of delivery, and communicated status updates to customers to ensure timely service.

Package handling Time Management Package Handling

Customer Experience Associate

Five Below

Sep 2021 - Aug 2023 (1 year 11 months)

Provided front-line customer service, handled returns and cash transactions, and maintained merchandising and displays to enhance the in-store guest experience.

Customer Service Cash Handling POS Merchandising Store Opening Closing Visual Merchandising

Assistant Manager

Icing by Claire's

Feb 2019 - Jan 2021 (1 year 11 months)

Managed store opening/closing, bank deposits and paperwork, supervised staff, and drove sales growth while maintaining store standards and customer satisfaction.

Team Supervision Cash Handling Store Operations Sales Leadership Visual Merchandising

Area Supervisor

Ross Dress For Less

Jun 2017 - Feb 2019 (1 year 8 months)

Supervised merchandise processing and staffing, executed POS opening/closing procedures, and ensured merchandising standards and customer service across departments.

Inventory Management Staffing Merchandising Customer Service Team Leadership Loss Prevention Stocking

Host / Server / Bartender

Game-X

Jun 2014 - Aug 2018 (4 years 2 months)

Greeted and seated guests, managed reservations and phone inquiries, upsold menu items, and provided beverage service while maintaining high standards of guest satisfaction.

Guest Service Reserving Upselling Bartending POS Table Service