Open to opportunities

Liliana Georgina García Solís

@lilianageorginagarca

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Customer Success and Digital Strategy Specialist with 12+ years experience.

Mexico

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What I'm looking for

I am looking for a remote role where I can grow and contribute to purpose-driven teams.

I am a Customer Success and Digital Strategy Specialist with over 12 years of experience in customer-facing roles across tourism, e-commerce, and SaaS environments. My multilingual capabilities and remote work experience enable me to excel in high-volume support settings, where I build strong customer relationships and optimize systems and processes using digital tools.

Currently, I work as a freelance Customer Success, Sales, and Digital Strategy Consultant, supporting small businesses in wellness and tourism. My focus is on enhancing brand presence through storytelling and audience engagement while optimizing service flows. I have a proven track record of maintaining high customer satisfaction rates and first-contact resolution in my previous roles.

With a strong foundation in e-commerce operations and a passion for no-code automation, I am actively seeking a remote role in Customer Success or CX Operations where I can contribute to purpose-driven teams and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Success, Sales & Digital Strategy Consultant

Current

Freelance

May 2025 - Present (1 month)

Supporting small businesses in wellness and tourism with customer communication, basic support operations, and social media strategy. Contributed to messaging, email templates, lead tracking, and internal setup using Notion and Google Workspace. Focused on optimizing service flows and enhancing brand presence through storytelling and audience engagement.

Customer Communications Support Operations Social Media Strategy Notion Google Workspace

Customer Support Specialist

TLNT / We The People Holsters

Jun 2024 - May 2025 (11 months)

Provided high-volume support (150+ tickets/day) via Gorgias on a Shopify-based e-commerce platform, maintaining a 4.9/5 CSAT and high first-contact resolution. Worked independently using Slack and Notion, and contributed to internal knowledge resources.

Gorgias Shopify Slack Notion Customer Support First Contact Resolutions Ticketing Systems

E-Commerce Operations & Online Retail Entrepreneur

Online Retail Entrepreneur

Jul 2019 - May 2024 (4 years 10 months)

Built and managed an online retail store, handling imports, customer service, SEO, paid ads, and fulfillment. Developed strong working knowledge of Shopify, product listings, and customer journey optimization.

Shopify Customer Service SEO Fulfillment Product Listing Customer Journey

Support & Marketing Assistant

Airalo

May 2022 - Nov 2023 (1 year 6 months)

Managed technical support (100+ chats/day) for global eSIM users while localizing marketing communications for LATAM markets. Contributed to onboarding flows, customer education, and content strategy.

Technical Support Localization Customer Education Content Strategy Remote Work

Customer Service Executive

TRT Interactive

Feb 2020 - Feb 2022 (2 years)

Supported hotel owners in LATAM with onboarding to a SaaS platform for managing listings on Booking, Airbnb, and Expedia. Helped launch the Hotel Rescue initiative during COVID, and trained new agents on Salesforce and internal tools.

Onboarding Salesforce Training Customer Service Remote Work

Guest Experience & Sales

Luxury Hospitality & Tourism

Nov 2008 - May 2019 (10 years 6 months)

Over a decade in high-end hotel and cruise service roles across Iberostar, Sirenis, Karisma, The Reef, Royal Caribbean, and Kay Tours. Specialized in concierge, VIP sales, guest service, and multilingual support.

Guest Service Sales VIP Customer Service

Education

Degrees, certifications, and relevant coursework

Google

Professional Certificate (In Progress), Digital Marketing & E-Commerce

Pursuing a professional certificate focused on digital marketing and e-commerce strategies. Learning key concepts in online promotion, sales funnels, and e-commerce operations.