Lika Baginskaia

I've supported customers across retail, hospitality, and live-service environments, most recently at Evolution. I handle B2B technical support requests involving payments, live gaming, and platform issues through Jira, email, and ticketing systems.

I investigate incidents using Kibana logs, website testing, and UI validation, then coordinate with Marketing and Engineering to restore service continuity. I've also managed partner access through Service Desk and Back Office accounts while sharing critical system updates.

My background includes real-time chat support, social media administration, online-review monitoring, and promotional campaigns. I bring active listening, clear communication, empathy, and practical problem-solving to every customer interaction.