Niniko Machutadze
@ninikomachutadze
Customer Support professional focused on clear communication, issue resolution, and client success.
What I'm looking for
I’m a customer-focused professional with experience delivering support through email, chat, and social media. I bring strong written and verbal English communication, along with problem-solving and interpersonal skills that help me resolve issues professionally.
Since 2021, I’ve volunteered with Independent Journalist’s House to support community projects, events, and public engagement. I also supported student activities, orientations, and volunteer initiatives through the English Access Microscholarship Program & PH International, strengthening my ability to coordinate between people and teams.
I’m especially motivated by roles that blend customer communication, documentation, and coordination. I work confidently with tools like Microsoft Office, Google Drive, and Zoom, and I’m ready to help customers get timely answers, accurate records, and a smoother experience.
Experience
Work history, roles, and key accomplishments
Volunteer Customer Support
Independent Journalist's House
Jan 2021 - Present (5 years 5 months)
Supported community projects, events, and public engagement while managing customer communication via email, chat, and social media. Resolved inquiries professionally, maintained documentation/records, and coordinated between clients and internal teams.
Program Alumni & Volunteer
English Access Microscholarship Program & PH International
Supported student activities for the English Access Microscholarship Program and PH International, including orientations and volunteer initiatives. Provided responsive assistance to participants and helped coordinate program-related engagement activities.
Education
Degrees, certifications, and relevant coursework
English Access Microscholarship Program
Microscholarship Program, English Language
Completed the English Access Microscholarship Program for two years.
Shota Rustaveli State University
Bachelor of International Relations and Political Sciences, International Relations and Political Sciences
Earned a Bachelor of International Relations and Political Sciences from Shota Rustaveli State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Niniko?
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