Luka Bolotashvili

I am a customer-focused support specialist with experience in high-volume inbound support, live game presentation, and dispatch coordination. I prioritize clear communication and efficient problem resolution to maintain positive customer experiences.

At an iGaming customer-support role, I handled player inquiries across chat and email, assisted with transactions, guided customers through bonuses, and escalated complex issues to internal teams. I maintained ticket ownership, followed up proactively, and aimed for quick, satisfactory resolutions.

As a dispatcher, I coordinated service calls, optimized routes, updated dispatch software in real time, and served as the primary contact between customers and field staff while ensuring compliance with company policies and safety regulations. I provided timely ETA updates and prioritized requests by urgency.

Earlier roles include live casino game presenter duties—hosting broadcasts, explaining rules, operating equipment, and moderating chat—and front-of-house service experience as a waitress, which strengthened my interpersonal skills, attention to detail, and ability to work under pressure.