Luka Bolotashvili
@lukabolotashvili
Customer-focused support specialist with strong dispatch and live-service experience.
What I'm looking for
I am a customer-focused support specialist with experience in high-volume inbound support, live game presentation, and dispatch coordination. I prioritize clear communication and efficient problem resolution to maintain positive customer experiences.
At an iGaming customer-support role, I handled player inquiries across chat and email, assisted with transactions, guided customers through bonuses, and escalated complex issues to internal teams. I maintained ticket ownership, followed up proactively, and aimed for quick, satisfactory resolutions.
As a dispatcher, I coordinated service calls, optimized routes, updated dispatch software in real time, and served as the primary contact between customers and field staff while ensuring compliance with company policies and safety regulations. I provided timely ETA updates and prioritized requests by urgency.
Earlier roles include live casino game presenter duties—hosting broadcasts, explaining rules, operating equipment, and moderating chat—and front-of-house service experience as a waitress, which strengthened my interpersonal skills, attention to detail, and ability to work under pressure.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Chillipartners
Feb 2024 - Feb 2026 (2 years)
Supported iGaming players via email and live chat, assisted with transactions and bonuses, and escalated complex issues to internal teams to maintain high player satisfaction.
Dispatcher
Lion Transe
Oct 2022 - Dec 2023 (1 year 2 months)
Coordinated and dispatched service calls, optimized routes and updated dispatch software in real time while communicating ETAs and status updates to customers and field staff.
Diagnosed customer issues and provided step-by-step resolutions via chat and phone within SLAs, reported product bugs and followed up to confirm resolution and satisfaction.
Live Game Presenter
Evolution
Aug 2019 - May 2021 (1 year 9 months)
Hosted live casino game sessions, explained rules to players, operated game equipment accurately, and monitored chat to ensure integrity and engaging player interaction.
Waitress
Barmaglot Bar
Aug 2017 - Jun 2019 (1 year 10 months)
Greeted guests, took and processed POS orders accurately, served food and drinks promptly, and collaborated with kitchen staff to ensure timely and correct order delivery.
Education
Degrees, certifications, and relevant coursework
Georgian Technical University
Chemistry
2020 -
Attended the Faculty of Chemistry at Georgian Technical University beginning in 2020; studied chemistry-related coursework.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Luka?
You can contact Luka and 90k+ other talented remote workers on Himalayas.
Message LukaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
