Lieketseng Ramothello
@lieketsengramothello
Organized hospitality professional skilled in front-desk, administration, and guest service.
South AfricaWhat I'm looking for
I am an organized hospitality professional with strong receptionist, administration, and management skills across front- and back-office settings. I have a proven reputation for resolving problems, improving customer satisfaction, and driving operational improvements.
My experience includes reception, night-audit relief, concierge duties, assistant management, reservations, and housekeeping across hotels and guesthouses in South Africa, Lesotho, and the United States. I am proficient with reservation and property systems, customer-facing communications, revenue reporting, and coordinating cross-departmental tasks to ensure smooth daily operations.
I am eager to leverage my administrative and people skills in a progressive organization that offers growth opportunities and values excellent customer service and operational reliability.
Experience
Work history, roles, and key accomplishments
Receptionist & Night Auditor
Riviera on Vaal Resort and Country Club
Dec 2024 - Present (1 year 6 months)
Greet and check in/out guests, manage reservations and payments, run end-of-day reports and revenue calculations, and resolve guest complaints to maintain service quality.
Concierge Agent
Broadmoor Hotel
Jul 2023 - Jul 2024 (11 months)
Managed guest enquiries, arranged transportation/tours and event reservations, handled mail and guest requests, and used property systems (ALICE, AS400, OpenTable, Revinate) to support operations.
Assistant Manager
Midrand Sleep and Go Guesthouse
Jan 2022 - Jul 2023 (1 year 6 months)
Oversaw reservations, guest check-in/out, invoicing and receipts, prepared guest amenities and ensured room readiness while addressing guest complaints to improve satisfaction.
Receptionist / Administrator
Bird Haven Guesthouse
Jun 2017 - Nov 2021 (4 years 5 months)
Served as front-line receptionist handling reservations, check-ins/outs, billing and daily audit functions, maintained reservation systems (NightsBridge, Semper) and coordinated events and meals for guests.
Housekeeper
Naleli Guesthouse
Jul 2016 - Dec 2016 (5 months)
Maintained cleanliness and hygiene of a 16-room guesthouse, managed linen and amenities inventory, performed laundry, ironing and turn-down service per health and safety standards.
Education
Degrees, certifications, and relevant coursework
Lieketseng hasn't added their education
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Availability
Location
South AfricaAuthorized to work in
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