Samke Biyela
@samkebiyela
Experienced hospitality professional with 7+ years delivering efficient customer service and facilities administration.
South AfricaWhat I'm looking for
I am a hospitality professional with over seven years' experience progressing from Receptionist to Facilities Administrator, known for efficiency and strong customer service.
I manage front-desk operations, reservations, payments, and use Opera and Protel systems while handling daily email correspondence and telephone enquiries.
I coordinate team schedules, allocate job cards, perform preventative maintenance, monitor stock, and apply creative problem-solving under pressure to improve operations.
Experience
Work history, roles, and key accomplishments
Front Office Assistant
Hotel 224
Jan 2022 - Jan 2024 (2 years)
Handled front desk operations including guest check-in/out, reservations, payments and daily email correspondence using Protel and Opera systems.
Hotel Receptionist
Kievitskoon County Estate & Spa
Jan 2015 - Jan 2017 (2 years)
Managed guest check-in/out, reservations and payments while handling inbound/outbound calls and cash reconciliation using Opera PMS.
Facilities Administrator
Kievitskoon County Estate & Spa
Jan 2008 - Jan 2017 (9 years)
Allocated job cards, performed preventative maintenance and monitored stock and office supplies while managing team schedules and administration tasks.
Education
Degrees, certifications, and relevant coursework
Masizane Computer Center
Computer Literacy, Computer Literacy
Completed computer literacy training at Masizane Computer Center in 2021.
Saulridge Secondary School
Grade 12, Secondary Education
Completed Grade 12 at Saulridge Secondary School in 2008.
Availability
Location
South AfricaAuthorized to work in
Job categories
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