Mbali Vanessa Ncana

I am an experienced receptionist and administrator with over two years of hands-on experience across hospitality, education and programme administration. I combine front-desk expertise with project and compliance support to improve service delivery and operational efficiency.

At City Lodge Hotels I managed guest relations, front office duties and junior supervisory tasks, helping to streamline daily operations and improve customer satisfaction. In education I supported classroom delivery, record-keeping and health & safety screening to foster safe, productive learning environments.

More recently I worked in programme and business/transformation administration where I developed ESD strategies, managed budgets, tracked impact and supported fundraising and training initiatives. I excel at stakeholder collaboration, reporting and ensuring alignment to project goals and compliance standards.

I hold a National Certificate in Business Administration and several learnerships in IT, customer service, HR and occupational health & safety. I am passionate about contributing administrative expertise, client support and organisation skills to a vibrant team focused on growth and impact.