Open to opportunities

Wilmarie Pretorius

@wilmariepretorius

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Versatile administrative professional with supply chain and hospitality expertise.

South Africa

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What I'm looking for

I seek a collaborative role offering operational responsibility in administration or supply chain, where I can apply my organizational, customer-service and process-improvement skills and grow into increased responsibility.

I am an accomplished administrative professional with broad experience across office administration, supply chain and the tourism/hospitality sectors. I consistently deliver accurate data entry, stock management, vendor follow-up and customer-facing service while improving processes such as company software testing and website product management.

I bring strong communication, interpersonal and leadership skills, fluency in English and Afrikaans, and proven abilities in diary and travel management, bookkeeping, reservations systems, HR support and reconciliations. I thrive in fast-paced, deadline-driven environments and aim to add dependable, detail-oriented administrative support to a collaborative team.

Experience

Work history, roles, and key accomplishments

Current

Supply Chain Administrator

Current

Industrial Fluid Solutions

Jan 2019 - Present (6 years 9 months)

Managed procurement, stock ordering and inventory levels, documented bills of materials and data-captured product information while following up with suppliers to resolve overdue orders and updating website product listings and pricing.

Procurement Inventory Management Data Entry Product Uploads Microsoft Excel Product Upload

Personal Assistant/Project Administrator

Jetline Franchises (Pty) Ltd

Apr 2017 - Apr 2018 (1 year)

Provided administrative support and personal assistance to a visually impaired manager, managed diary, travel bookings, expense claims and delegated work during manager absence to ensure timely submission and smooth operations.

Administrative Support Communication Delegators Customer Relations Microsoft Office

Duty Manager

Nut Grove Manor Guesthouse

Apr 2016 - Feb 2017 (10 months)

Oversaw guest services and housekeeping supervision, handled check-ins/outs, complaints resolution and event planning, and analyzed customer feedback to improve service quality and guest satisfaction.

Guest Service Housekeeping Supervision Event Planning Customer Support Microsoft Office

Duty Manager / Guest Relations Manager

Nut Grove Manor

Apr 2016 - Feb 2017 (10 months)

Oversaw guesthouse operations and guest relations, supervised housekeeping, managed check-ins/check-outs and events, and analyzed feedback to drive service improvements and maintain high service standards.

Guest Service Operations Management Staff Supervision Event Planning Customer Support Administration POS Cash Handling

Receptionist/Marketing Assistant

Africa Paradise Airport Guest Lodge

Aug 2015 - Apr 2016 (8 months)

Managed room reservations, guest tokens and basic bookkeeping, compiled quotations, handled guest check-ins/outs and provided front-desk customer support to maintain smooth lodge operations.

Bookkeeping Customer Service Microsoft Office

Assistant Manager

Buffelsvley Guest Farm

Mar 2014 - Jul 2015 (1 year 4 months)

Managed daily guesthouse operations including staff supervision, cash-ups, petty cash, accounts follow-up, HR queries and procurement while coordinating cross-department duties to ensure service standards.

Operations Management Staff Supervision Accounts Receivable HR & Administration Procurement Customer Service

Quest Bank Teller

Standard Bank

Mar 2012 - Jun 2013 (1 year 3 months)

Performed teller services including deposits, withdrawals, cash reconciliation and account maintenance while cross-selling bank products and maintaining customer confidentiality and accurate cash handling.

Customer Service Cross Selling Confidentiality

Temporary Bank Teller

Standard Bank

Mar 2012 - Jun 2013 (1 year 3 months)

Provided teller services including deposits, withdrawals, cheque cashing and cash reconciliation while cross-selling bank products and maintaining confidentiality to support branch operations.

Customer Service Cross Selling Fraud Prevention