Looking for a job

Sinenhlanhla Mzobe

@sinenhlanhlamzobe

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Customer-focused tourism and administration professional delivering efficient front-desk operations.

South Africa

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What I'm looking for

I seek customer-focused roles in tourism or administration where I can leverage my front-desk, records management, and communication skills to improve guest experience and operational efficiency.

I am a customer-focused tourism and administration professional with hands-on experience in front-desk operations, client support, and administrative coordination within tourism and service environments. I have delivered professional customer experiences to local and international visitors, handled inquiries and bookings, and maintained accurate electronic and physical records to support operational efficiency.

I am skilled in managing communication channels, data capture, documentation and reporting, and resolving customer concerns while escalating when necessary. I am adaptable, detail-oriented, proficient in Microsoft Office, and committed to service excellence and timely, organised support.

Experience

Work history, roles, and key accomplishments

Administrator

Ithembalabantu Crèche

Feb 2025 - Jul 2025 (5 months)

Served as primary contact for parents and visitors, managing daily administrative operations, maintaining confidential electronic and physical records, and preparing reports to support organisational processes.

Customer Service Administrative Coordination Record keeping Microsoft Office Reporting

Front Desk Receptionist

Ezemvelo KZN Wildlife

Apr 2023 - Sep 2023 (5 months)

Delivered customer service to local and international visitors, handled bookings and inquiries, maintained accurate client records, and escalated guest issues to support satisfaction in a tourism environment.

Customer Service Front Desk Operations Data Entry Microsoft Office Customer Escalation