Phelokazi Mmiso

I am a motivated, reliable hospitality and customer service professional with hands-on experience managing front-desk operations and supporting large telecom customer service teams.

At ICC Hotel I handled guest check-in/check-out, reservations, inter-department coordination and daily administrative duties, ensuring smooth operations and positive guest experiences.

Previously, I worked as a Customer Service Representative for Ison Xperiences (MTN SA), resolving customer inquiries, processing requests and maintaining accurate interaction records while meeting performance targets.

I hold a Diploma in Tourism Management from Walter Sisulu University and bring strong communication, time management, teamwork and computer literacy skills to roles that require professionalism, adaptability and a customer-focused approach.