Open to opportunities

Lieila Alieinikova

@lieilaalieinikova

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Multilingual tourism professional specializing in guest services and tour interpretation.

Italy

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What I'm looking for

I seek tourism roles focused on guest-facing services, guiding or interpreting in multicultural teams, with opportunities to use languages, coordinate tours, and grow in hospitality operations.

I am a multilingual tourism professional with extensive experience in guest reception, guided tours and tour interpretation across Italy, Turkey and Egypt. I hold degrees in Translation & Interpreting and Pedagogy and recently completed certifications in customer sales processes and Italian language.

My background includes roles as tour escort, interpreter and guest-assistance representative where I organized transfers, wine and gastronomic tours, managed bookings on platforms like TripAdvisor/Viator, handled complaints and produced reports. I deliver consecutive interpretation, lead informational meetings, coordinate groups and support catering and event logistics.

I bring strong communication, empathy and multicultural experience, fluent English and Russian/Ukrainian, working knowledge of Italian and basic French, solid Office and internet skills, CRM familiarity, and availability for shift work. I am punctual, organized and resilient, focused on delivering high-quality guest experiences.

Experience

Work history, roles, and key accomplishments

Accompagnatrice Turistica

Green Italy S.r.l.

Jan 2022 - Dec 2023 (1 year 11 months)

Welcomed tourists at airport, managed transfers and bookings, and led wine and gastro tours resulting in improved guest experience and streamlined catering coordination.

Guest Relations Tour Logistics Wine & Food Interpretation Customer Service Event Coordination

Accompagnatrice Turistica

Moda Show Leather&Fur

Jan 2019 - Dec 2020 (1 year 11 months)

Organized and led shopping trips for tourists, handled promotions and prepared reports while managing and resolving guest complaints to maintain satisfaction.

Promotion Customer Service Complaint Handling Reporting Communication

Assistente di Guida Turistica

Sun International For Tourism

Jan 2018 - Dec 2019 (1 year 11 months)

Provided guest reception and assistance at Red Sea hotels, organized and coordinated tour groups, led informational meetings, and produced tour documentation to improve guest operations.

Group Documentation Problem Solving Multilingual Support Hospitality

Interpretatrice Turistica

Spectra S.r.l.

Jan 2016 - Dec 2017 (1 year 11 months)

Delivered consecutive interpretation during city tours and cultural events and provided accompaniment and orientation services in Russian/Ukrainian to support visitor experiences.

consecutive interpretation Cultural Mediation Russian Ukrainian event support Communication