Ahmed Waked
@ahmedwaked
Experienced tour guide and operations professional specializing in international tours, guest relations, and marketing.
ItalyWhat I'm looking for
I am a professional tour guide and conference organizer with several years of experience leading international and multicultural personalized tours and managing guest experiences.
From 2017 to 2023 I served as Assistant Operations Manager at a five-star resort travel agency, coordinating daily operations, supervising bookings, supporting staff management, and analyzing agency performance to improve service delivery.
As Marketing Manager for a prominent tourist district, I developed and executed marketing strategies, collaborated with local businesses and hotels, and helped position the destination as a top attraction.
I combine strong communication, problem-solving, teamwork, and adaptability with technical familiarity with Office tools; I hold advanced English and Italian, native Arabic, and an academic background in tourism.
Experience
Work history, roles, and key accomplishments
Tour Guide & Conference Organizer
Freelance
Jul 2023 - Present (2 years 3 months)
Lead international and multicultural personalized tours and organize global itineraries and conferences, managing planning, logistics and large-group experiences to improve customer satisfaction.
Assistant Operations Manager
Hotel Domina Coral Bay
Jan 2017 - Jan 2023 (6 years)
Assisted in organization and coordination of Domina Travel agency operations within the 5-star resort, supervised booking operations, participated in staff management and analyzed agency performance to optimize service delivery.
Marketing Manager
Soho Square
Jan 2015 - Jan 2017 (2 years)
Developed and executed marketing strategies for the Soho Square tourist district to increase destination visibility and tourist footfall, collaborating with local businesses and hotels.
Education
Degrees, certifications, and relevant coursework
Suez Canal University
Bachelor Degree in Tourism, Tourism
Completed a Bachelor Degree in Tourism at the Faculty of Tourism and Hotels with graduation in 2017.
Fakous High School
High School Degree, Secondary Education
Completed secondary education with a High School Degree in 2013.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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