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Lidya Wolde

@lidyawolde

Project coordinator at Barrister Technologies who tracked support tickets, coordinated issue resolution, and supported process improvements.

United States

Message

At Barrister Technologies, I tracked ticket progress, coordinated with technical teams to resolve customer issues, and escalated critical issues with status updates. I also identified recurring problems and supported process improvements.

At Central Piedmont Community College (CPCC), I coordinated IT project meetings, documented action items, and helped with project planning and deliverables. I also gathered requirements with business stakeholders and analyzed customer needs to recommend solutions.

Experience

Work history, roles, and key accomplishments

Project Management

Barrister Technologies

Nov 2025 - Feb 2026 (3 months)

Tracked ticket progress and ensured timely completion. Coordinated with technical teams to resolve customer issues and escalated critical issues.

Ticket Management Project Coordination Customer Service Process Improvement

ITS Business Relationship Management Intern

Central Piedmont Community College

Aug 2024 - Nov 2024 (3 months)

Coordinated IT project meetings and documented action items. Helped with project planning and deliverables, and supported vendor communication.

Project Coordination Requirements Gathering Vendor Management Data Analysis

Customer Service Associate

K&W Cafeterias

Apr 2017 - Aug 2018 (1 year 4 months)

Delivered outstanding customer service and processed customer payments accurately. Resolved customer concerns professionally in a fast-paced team environment.

Customer Service Payment Processing Problem Solving Teamwork

Human Resources Assistant

Safeway

Feb 2014 - Oct 2017 (3 years 8 months)

Conducted background checks and scheduled employee training sessions. Performed phone screenings for applicants and maintained confidential employee records.

Background Checks Interviewing HR Operations Confidentiality