Wardah Farhat

Administered individualized behavior intervention plans for 10+ children, resulting in a 75% decrease in challenging behaviors. Collaborated with a multidisciplinary team to track progress and outcomes, achieving an 80% success rate in meeting set goals.

Supported risk, issue, and dependency identification, and assisted with meeting coordination and executive-level reporting. Documented workflows and SOPs, and created a capstone project on CRM integration for a merger.

Handled and resolved escalations, trained 30+ agents, and monitored real-time adherence and call statistics. Diagnosed and resolved internet, cable TV, phone, and mobile device issues, and created documentation for coworkers.

Coordinated and executed 10+ key campaign events, established partnerships with 15 local organizations, and led a team of 20 volunteers. Managed social media platforms, growing followers by 25% and doubling engagement.

Created and implemented marketing plans and strategies to improve sales, growing each consecutive year. Analyzed historical sales data to optimize buying strategy, resulting in a 15% increase in sell-through rates and a 10% decrease in excess inventory.

Pursued a Master's degree in IT Project Management, completing coursework in project coordination, Agile methodologies, and technical documentation.

Earned a Bachelor of Arts in Political Science and History, developing strong analytical and research skills.