Open to opportunities

Marisa Mungillo

@marisamungillo

Message

Experienced IT Business/System analyst

United States

Message

What I'm looking for

Seeking a challenging role that leverages my IT expertise to drive business growth and improvement, with opportunities for professional development and collaboration with cross-functional teams.

As a seasoned IT professional, I leverage my expertise in managing contracts and projects from initiation to completion. With a strong background in reporting, business requirement gathering, data extraction, and data conversion packages, I have a proven track record of delivering high-impact change solutions.

In my current role as an IT System Analyst at Collier County Sheriff, I utilize my technical proficiency to troubleshoot system errors, generate reports, and communicate with vendors to resolve issues. Previously, I worked as an IT Project Coordinator at Charlotte County Clerk of Courts, where I monitored project progress, maintained documentation, and facilitated communication among stakeholders.

With a strong foundation in business structure and understanding, I am well-versed in MS Office, Excel, Project, and Vizio. My analytical reasoning skills enable me to identify and mitigate risks, while my project management expertise allows me to prioritize tasks and delegate responsibilities effectively.

Experience

Work history, roles, and key accomplishments

Current

IT System Analyst

Current

Collier County Sheriff

Apr 2024 - Present (8 months)

As an IT System Analyst, I assist users and IT teams in understanding system functions, troubleshoot errors, and generate reports for management. I also write product guides and perform system testing for upgrades, ensuring effective communication with vendors to resolve issues.

Systems Troubleshooting Reporting User Support Communication Data Analysis Testing Vendor Management Documentation

IT Business Analyst

Herc Rentals

Jan 2020 - May 2022 (2 years 4 months)

As an IT Business Analyst, I analyze business problems, develop documentation for system functionality, and lead user acceptance testing. I facilitate communication regarding project changes and provide recommendations to support business goals.

Business Analysis Documentation User Acceptance Testing Communication Risk Management Change Management System Troubleshooting Data Analysis Project Coordination Stakeholder Engagement

IT Project Coordinator

Charlotte County Clerk of Courts

Mar 2023 - Jan 2024 (10 months)

In my role as IT Project Coordinator, I monitor project progress, facilitate communication among stakeholders, and maintain project documentation. I ensure projects stay on schedule and assist in system setup and requirement gathering for implementations.

Project Management Stakeholder Management Documentation Communication Scheduling Resource Management Risk Management

Customer Account Specialist

Herc Rentals

Jul 2017 - Jul 2018 (1 year)

As a Customer Account Specialist, I managed accounts receivable, contacted debtors to discuss outstanding balances, and resolved invoice disputes. I maintained records of customer interactions and ensured prompt payments.

Accounts Receivable Customer Service Communication Data Analysis Invoicing Payment Processing Relationship Management Reporting Dispute Resolution

Customer Account Team Lead

Herc Rentals

Jul 2018 - Jan 2020 (1 year 6 months)

In my role as Customer Account Team Lead, I led initiatives for account collections, developed coaching practices, and maintained high-volume cash revenue portfolios. I engaged with customers to resolve disputes and negotiate payment plans.