Open to opportunities

Christine Agnes

@christineagnes

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Experienced Senior Project Coordinator focused on improving organizational processes.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a dedicated Senior Project Coordinator with a strong background in project management and customer support. My journey began with a Bachelor of Science in Psychology, which has equipped me with a unique perspective on understanding client needs and enhancing organizational processes. At Installnet, I have successfully managed projects under $5000, ensuring timely scheduling and accurate processing of purchase orders. My commitment to mentorship and team development has fostered a collaborative environment that drives success.

Previously, I served as a Customer Support Analyst at Oracle, where I provided exceptional support to Hyatt and Marriott properties. My role involved resolving operational issues related to proprietary hospitality software, where I developed effective communication strategies to ensure customer satisfaction. My technical skills in Java, SQL, and Oracle Business Intelligence, combined with my proficiency in Microsoft Office, enable me to analyze critical business processes and implement best practices effectively.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Coordinator

Current

Installnet

Dec 2024 - Present (6 months)

Proactively manages storage quotes, processes purchase orders, and ensures timely scheduling and product delivery for projects. Mentors and trains team members while overseeing projects under $5,000.

Project Management Scheduling Mentoring Training Compliance Microsoft Office

Project Coordinator

Installnet

Oct 2021 - Nov 2024 (3 years 1 month)

Generated storage quotes, processed purchase orders for jobs under $5,000, and ensured timely scheduling and product arrival. Maintained accurate reports and assisted with compliance, while also mentoring team members.

Project Coordination Scheduling Compliance Mentoring Training Microsoft Office

Customer Support Analyst – Hyatt / Marriott Dedicated Helpdesk

Oracle

Jan 2014 - Nov 2021 (7 years 10 months)

Provided dedicated helpdesk support to Hyatt/Marriott, managing and resolving issues related to proprietary hospitality software (Simphony, 9700, OPERA). Developed communication plans and managed issues to ensure customer satisfaction.

Customer Support Technical Support Communication 9700 Opera Java SQL

Receptionist/Support Administrator

Anchor Staffing

Jan 2013 - Sep 2013 (8 months)

Handled incoming customer calls and engaged affiliated stores to address customer issues. Followed up on customer issues through resolution with a focus on customer satisfaction.

Customer Service Administrative Support Customer Satisfaction Communication

Residential Counselor

Center for Family Services

Aug 2012 - Dec 2012 (4 months)

Maintained a safe environment for clients and reinforced daily schedules. Documented client questions and concerns for therapists, ensuring follow-through for all assigned clients.

Counseling Documentation

Administrative Assistant in Office of Admissions

Towson University

Nov 2010 - Apr 2012 (1 year 5 months)

Assisted with all clerical duties related to student application management. This involved handling administrative tasks to support the admissions office.

Administrative Support Clerical Data Entry Microsoft Office Student Application Management

Education

Degrees, certifications, and relevant coursework

Towson University - College of Liberal Arts

Bachelor of Science, Psychology; Minor in Sociology

Completed a Bachelor of Science degree focusing on the principles of psychology. Gained foundational knowledge in human behavior, cognitive processes, and social structures, complemented by studies in sociology.